Quality management is a holistic understanding that accepts the system as a cluster and sees quality as a customer-oriented common function of every element in this cluster.
Quality as a concept is the sum total of a product or service capable of meeting stated or implied needs. Quality indicates how good something is compared to something similar. Therefore, we can use the expression “measure of excellence” when describing quality in general terms.
Benefits of Quality Management
It is the planned and systematic activities implemented to ensure that an institution achieves its objectives.
The management of activities in an organization to meet a specific need. Establishing a quality management system creates numerous advantages for institutions and organizations.
The benefits of this management system to organizations are as follows:
- more efficiency
- Better meeting customer needs
- Advanced risk management
- Increased customer satisfaction
- A healthier internal communication
- Decreased expenses and increased profits
- Making the business more valuable than competitors
- More efficient use of time and resources
Total quality Management
Total quality management (TQM) is a holistic view of organizational management. The aim of this approach is to improve internal practices and increase product service quality. Total quality management is considered a customer-oriented process and helps to improve business operations uninterruptedly.
If TQM is adopted with different principles, it increases the competitiveness of organizations and contributes to their superiority over their competitors. We can summarize the TQM principles that an organization should base on:
- Being customer oriented
- Giving employees an active role
- Leading
- A proactive process management
- Spreading the healing and development process to the base
- a holistic perspective
- An organizational structure based on the systemic approach
- mutual benefit principle
Quality Management System Standards
To put it briefly; Developments in technology and social development have made Quality Management System standards mandatory. Organizations that want to compete with the market and develop continuously should adapt TQM standards to their bodies.
Major changes in technology and communication in the second half of the 20th century made it easier to access information and made customers more conscious. Thus, the requirements of every institution to have a reliable and solution-oriented service approach that fulfills the requirements of the age have emerged.
To put it briefly; Developments in technology and social development have made Quality Management System standards mandatory. Organizations that want to compete with the market and develop continuously should adapt TQM standards to their bodies.
- Planning and organization
- Proper management of the resource
- Involvement of employees in the management process
- Delivery of goods or services
- Quantification and consideration